Detoxifyglownew
Munich studio · open by appointment
Return Policy

Return Policy

Last updated:

1. Our promise

If a guide is not the right fit, you have thirty calendar days from the date of delivery to ask for a refund. This applies to every reader, anywhere in the world, and is more generous than the fourteen-day statutory right of withdrawal available in the European Union and the United Kingdom.

2. What can be returned

2.1 Printed cards and packs

Printed items can be returned in their original condition by post. Light reading wear is fine — we understand that you may want to try a card on a few evenings before deciding. We refund the price of the items once they reach our Munich studio.

2.2 Digital guides (PDF)

Because PDF files cannot be physically returned, we ask that you simply confirm by email that you have deleted your local copies. We trust our readers. We then issue a full refund.

2.3 Family Pack

The Family Pack can be returned in part — for example, you can keep the digital guide and return the printed sets, in which case we refund the printed portion.

3. How to start a return

  1. Write to us through the Contacts page within thirty days of delivery, mentioning your order date and the item.
  2. We will reply within one working day with the studio return address and a short confirmation.
  3. Send printed items back using any tracked postal service. For digital guides, simply confirm deletion in your reply.
  4. Once we receive the parcel or your confirmation, we issue the refund within seven working days.

4. Refunds

Refunds are made to the original payment method. Bank or card processors may take a few additional days to display the amount in your account. If a refund does not appear within fourteen days, please let us know and we will investigate.

5. Return shipping

Return shipping is at the customer’s expense, unless the item was damaged in transit or arrived with a printing fault, in which case we cover the cost. We recommend keeping your proof of postage until the refund is issued.

6. Damaged or lost items

If your order arrives damaged, please send us a short note within seven days of delivery, ideally with a photo. We will arrange a replacement or refund without asking you to return the damaged item.

7. Exchanges

Need a different format instead of a refund? Mention the change you want in your return request and we will issue any difference in price or post the replacement once we have your message.

8. Statutory rights

This policy supplements, and does not replace, the statutory rights you have under the consumer protection laws of your country of residence. Nothing here limits those rights.

9. Contact

All return requests and questions can be sent through the Contacts page. A real person will read your note and reply personally.